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Planned Maintenance In Progress

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4

Upcoming Maintenances

7

Days Until Next Maintenance

0

Incidents Last 7 Days

CAD-to-CAD Hub DownOperational

Incident Status

Operational

Components

CAD to CAD


June 24, 2025 11:59 EDT
June 24, 2025 15:59 UTC
[Monitoring] Issue is resolved. We will continue to monitor until we can confirm the issue is completely resolved.

June 24, 2025 11:41 EDT
June 24, 2025 15:41 UTC
[Investigating] Our connection to the C2C Hub is currently down. We are working with the vendor to resolve the issue.
Storm Damage 9.27Degraded Performance

Incident Status

Degraded Performance

Components

Tower Blackhawk, Tower Hatfield, Tower Manchester, Tower Snider, Tower Zoar, Weather Station - Turtlecreek Twp.


November 1, 2024 12:38 EDT
November 1, 2024 16:38 UTC
[Monitoring] We are continuing to replace damaged components.

October 1, 2024 07:01 EDT
October 1, 2024 11:01 UTC
[Identified] Telecom continues to schedule the required repair work. Expect this to take weeks.

September 30, 2024 08:16 EDT
September 30, 2024 12:16 UTC
[Identified] Mitigation of storm related damages continue.
Panic Button County CourtPlanned Maintenance

Description

Will be moving system to new building. Buttons in existing location may be affected.

Components

Campus Panic Buttons

Schedule

June 13, 2025 10:20 - 16:00 EDT
June 13, 2025 14:20 - 20:00 UTC


June 13, 2025 10:28 EDT
June 13, 2025 14:28 UTC
[Update] Will be taking equipment at existing building offline.
Locution AVD Station Alert PC UpgradesPlanned Maintenance

Description

We are performing upgrades to the Locution Station Alerting PCs. The PCs will be upgraded to Windows 11 24H2. This will occur over 4 days starting at 8am each day. For any questions reach out to Help@wcoh.net or 513-695-4357

Components

AVD - Fire Station Alerting

Schedule

July 7, 2025 08:00 - July 10, 2025 11:00 EDT
July 7, 2025 12:00 - July 10, 2025 15:00 UTC


July 7, 2025 11:22 EDT
July 7, 2025 15:22 UTC
[Update] Finished with stations for the day. Will be starting again on Wednesday 07/09 with the predefined stations.

July 7, 2025 08:09 EDT
July 7, 2025 12:09 UTC
[Update] We are starting Locution Fire Station Alert PC Updates now
We continuously monitor our services and any known issue(s) will be posted here. If you suspect a systemwide outage contact Dispatch. If it is not systemwide, email the Telecom Help Desk.

Scheduled Maintenance

MARCS Zone Controller RollPlanned Maintenance

Schedule

April 9, 2025 09:00 - 10:00 EDT
April 9, 2025 13:00 - 14:00 UTC

Components

Fire Voice Paging / Station Alerting, Radio System

Description

MARCS will be switching zone controllers as part of the system upgrades. This will cause Site Trunking for approximately 5 minutes.
MARCS Zone Controller RollPlanned Maintenance

Schedule

April 10, 2025 09:00 - 10:00 EDT
April 10, 2025 13:00 - 14:00 UTC

Components

Fire Voice Paging / Station Alerting, Radio System

Description

MARCS will be switching zone controllers as part of the system upgrades. This will cause Site Trunking for approximately 5 minutes.
Panic Buttons County CourtPlanned Maintenance

Schedule

June 13, 2025 10:26 - 11:26 EDT
June 13, 2025 14:26 - 15:26 UTC

Components

Campus Panic Buttons

Description

Will be moving equipment to new building. Buttons in existing build may be affected.
WCPSN PatchesPlanned Maintenance

Schedule

July 16, 2025 17:00 - 20:00 EDT
July 16, 2025 21:00 - 00:00 UTC

Components

Credentials / Authentication, Portal - Agency Remote Access, GenWatch, Remote Access - Beyond Trust (Bomgar), Reporting - Report Server, Telecom Help Desk / Tickets / Work Orders, Telephone Systems

Description

Purpose: Patch and Infection Management process require system reboots. User Responsibility: User must be logged out of all Gateway application before the maintenance or they will be forced off. For more details, contact us at help@wcoh.net or +1-513-695-4357.

911

Operational

AVD - Automated Voice Dispatch ECC

Operational

AVD - Fire Station Alerting

Planned Maintenance

CAD to CAD

Operational

Campus Overhead Paging

Operational

Campus Panic Buttons

Planned Maintenance

CYBERSECURITY ADVISORY

Operational

Credentials / Authentication

Operational

Email for Telecom and Emergency Services

Operational

Feed to Active 911 or IamResponding

Operational

Fire Voice Paging / Station Alerting

Operational

Portal - Agency Remote Access

Operational

GenWatch

Operational

Hiplink Paging

Operational

Internet - Countywide

Operational

Internet - Public Safety Network

Operational

LEADS - Law Enforcement Automated Data System - State System

Operational

Outdoor Warning Siren Activations

Operational

PRODUCTION Environment - CAD - Computer Aided Dispatch

Operational

PRODUCTION Environment - MDC - Mobile Data Computers

Operational

PRODUCTION Environment - JMS -Jail Management System

Operational

PRODUCTION Environment - Field OPS

Operational

PRODUCTION Environment - RMS Law - Records Management System

Operational

PRODUCTION Environment - RMS Fire - Records Management System - ESO

Operational

ProQA - Dispatch Pre-Arrival Instructions

Operational

Radio System

Operational

Remote Access - Beyond Trust (Bomgar)

Operational

Reporting - Report Server

Operational

Telecom Help Desk / Tickets / Work Orders

Operational

Telephone Systems

Operational

TEST Environment - CAD - Computer Aided Dispatch

Operational

TEST Environment - JMS -Jail Management System

Operational

TEST Environment - MDC - Mobile Data Computers

Operational

TEST Environment - RMS Law - Records Management System

Operational

TRAINING Environment - CAD - Computer Aided Dispatch

Operational

TRAINING Environment - MDC - Mobile Data Computers

Operational

TRAINING Environment - JMS -Jail Management System

Operational

TRAINING Environment - RMS Law - Records Management System

Operational

Tower Blackhawk

Operational

Tower Goose

Operational

Tower Hatfield

Operational

Tower Lytle

Operational

Tower Manchester

Operational

Tower ODOT

Operational

Tower Snider

Operational

Tower Washington Twp

Operational

Tower Zoar

Operational

Test Only

Operational

Telecom Office

Operational

Weather Station - Franklin Twp.

Operational

Weather Station - Turtlecreek Twp.

Operational

Weather Station - Deerfield Twp.

Operational

Weather Station - Massie Twp.

Operational

Weather Station - Harlan Twp.

Operational

Todd Fork River Gauge on ST RT 123

Operational

Little Miami River Gauge on ST RT 48

Operational

External Services

Amazon Web Services

Azure

MS Office365

Status.io

History (Last 7 days)

Site Trunking/Console OutageOperational

Incident Status

Operational


Components

Fire Voice Paging / Station Alerting, Radio System, Tower Blackhawk, Tower Goose, Tower Hatfield, Tower Lytle, Tower Manchester, Tower ODOT, Tower Snider, Tower Washington Twp, Tower Zoar




July 2, 2025 14:00 EDT
July 2, 2025 18:00 UTC
[Resolved] Issues resolved, all systems working normally.

January 14, 2025 16:04 EST
January 14, 2025 21:04 UTC
[Monitoring] We are monitoring a network issue leading to site trunking for field users and console outages for Dispatch. We are working with our network provider to confirm the cause and ensure stability. We will update as information is received. There is a possibility of future outages until this incident is resolved.
UHF Fire Paging - Partial Service DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Fire Voice Paging / Station Alerting, Radio System




July 2, 2025 13:59 EDT
July 2, 2025 17:59 UTC
[Resolved] Connectivity restored.

April 10, 2025 11:31 EDT
April 10, 2025 15:31 UTC
[Monitoring] It was found that the alarms we were seeing are due to upgrades to system equipment that MARCS is in the process of completing. This should not affect our paging system. We will continue to monitor for the rest of the day.

April 10, 2025 11:24 EDT
April 10, 2025 15:24 UTC
[Identified] One of our redundant paths for UHF on the radio system is down. We are working with Motorola to resolve this. 800Mhz Fire Paging is working normally.
MIP Back-Up Fire Paging OutageService Disruption

Incident Status

Service Disruption


Components

Fire Voice Paging / Station Alerting




July 2, 2025 09:03 EDT
July 2, 2025 13:03 UTC
[Resolved] Temporary replacement hardware is in place, resolving the issue. Final replacement of hardware will be scheduled in the future.

June 27, 2025 11:32 EDT
June 27, 2025 15:32 UTC
[Identified] The MIP fire desk, used as one of the back-up fire paging options for Dispatch, is currently down. Technicians are working on a solution.
TTMS UpgradePlanned Maintenance

Description

We will be upgrading TTMS to the latest version. This will have several fixes we have been waiting for. During this update their will, be brief times where TTMS will be down.


Components

PRODUCTION Environment - CAD - Computer Aided Dispatch, PRODUCTION Environment - MDC - Mobile Data Computers, PRODUCTION Environment - RMS Law - Records Management System



Schedule

July 2, 2025 08:00 - July 2, 2025 10:00 EDT
July 2, 2025 12:00 - July 2, 2025 14:00 UTC


July 2, 2025 08:37 EDT
July 2, 2025 12:37 UTC
[Update] TTMS upgrade is completed. Mobile user will need to logout and log back in for TTMS to start working again. If you have any issues please contact us at help@wcoh.net or 513-695-HELP(4357)

July 2, 2025 08:00 EDT
July 2, 2025 12:00 UTC
[Update] The TTMS upgrade is starting now. Users should expect brief outages during the upgrade.