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Planned Maintenance In Progress

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Upcoming Maintenances

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Days Until Next Maintenance

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Incidents Last 7 Days

HipLink pagingDegraded Performance

Incident Status

Degraded Performance

Components

Hiplink Paging



November 16, 2022 16:23 EST
November 16, 2022 21:23 UTC
[Investigating] Contacted HipLink support. Nothing found in the logs indicating any issues on HL's end. Contacted Verizon EMAG support. They are investigating. Ticket #NRB000011064830

November 16, 2022 09:21 EST
November 16, 2022 14:21 UTC
[Investigating] We have been made aware that several people are either not receiving text messages or only receiving half of the messages from HipLink. This seems to be mainly with AT&T or T-Mobile customers. We are working with HipLink to try to identify the root cause of this issue.

Incident Status

Operational

Components

Gateway - Agency Remote Access, PRODUCTION Environment - RMS Law - Records Management System, PRODUCTION Environment - RMS Fire - Records Management System - ZOLL, PRODUCTION - RMS Fire - ePCR Electronic Patient Care Records - ZOLL



November 28, 2022 07:41 EST
November 28, 2022 12:41 UTC
[Monitoring] Changes to PSDs have improved issues. Still monitoring.

October 21, 2022 15:57 EDT
October 21, 2022 19:57 UTC
[Monitoring] We have pushed additional changes to the LAW PSDs. Older Law PSD sessions may still experience issues until they've been recycled and get updated to the new PSD base. We will monitor these latest changes over the weekend and update this incident on Monday. Please continue to report any issues to help@wcoh.net or call support for 513.695.HELP

October 18, 2022 16:21 EDT
October 18, 2022 20:21 UTC
[Monitoring] We've pushed out changes this afternoon to both Fire & Law PSD groups and will continue to monitor for hung sessions over night. Please continue to report any issues to help@wcoh.net or call 513.695.HELP.

October 17, 2022 09:24 EDT
October 17, 2022 13:24 UTC
[Monitoring] We are aware of the PSD low memory issues which can lead to PSD slow down and ultimately PSDs locking up. We are currently working on a long term solution to these ongoing resource issues. This Incident is only affecting PSDs, both FIRE & LAW.
TEST RMS Planned Maintenance

Description

A refresh and purge of data on TESTRMS will begin on Wednesday, November 30th. During this time TESTRMS performance will be intermittent and slow. Central Square is unsure of the time frame of the refresh. Because this is NOT affecting production I will be establishing the intermittent outage for at least one week. I will advise when complete. If you have any questions please contact me at rhonda.bernard@wcoh.net. Rhonda Bernard Data Systems

Components

TEST Environment - RMS Law - Records Management System

Schedule

November 30, 2022 10:30 - December 7, 2022 17:00 EST
November 30, 2022 15:30 - December 7, 2022 22:00 UTC



November 30, 2022 11:42 EST
November 30, 2022 16:42 UTC
[Update] TestRMS Purge and Refresh is starting.
We continuously monitor our services and any known issue(s) will be posted here. If you suspect a systemwide outage contact Dispatch. If it is not systemwide, email the Telecom Help Desk.

Scheduled Maintenance

HipLink UpgradePlanned Maintenance

Schedule

December 6, 2022 09:00 - 10:00 EST
December 6, 2022 14:00 - 15:00 UTC

Components

Feed to Active 911 or IamResponding, Fire Voice Paging / Station Alerting, Hiplink Paging

Description

We will be upgrading HipLink to a new version. Users may experience intermittent outages during this time.

Schedule

December 7, 2022 05:30 - 07:30 EST
December 7, 2022 10:30 - 12:30 UTC

Components

Gateway - Agency Remote Access, Hiplink Paging, Internet - Countywide, Internet - Public Safety Network, LEADS - Law Enforcement Automated Data System - State System, Remote Access - Beyond Trust (Bomgar), Telephone Systems

Description

Warren County's primary internet provider will be performing circuit maintenance on 12.7.2022. The maintenance window will be 05:30 - 07:30. During this time internet access in and out of the county may be intermittent. For Telecom customers this will affect Web Browsing, Gateway, Mobiles, Remote Phones, and Bomgar access.

911

Operational

Campus Overhead Paging

Operational

Campus Panic Buttons

Operational

CYBERSECURITY ADVISORY

Operational

Credentials / Authentication

Operational

Email for Telecom and Emergency Services

Operational

Feed to Active 911 or IamResponding

Operational

Fire Voice Paging / Station Alerting

Operational

Gateway - Agency Remote Access

Operational

GenWatch

Operational

Hiplink Paging

Degraded Performance

Internet - Countywide

Operational

Internet - Public Safety Network

Operational

LEADS - Law Enforcement Automated Data System - State System

Operational

Outdoor Warning Siren Activations

Operational

PRODUCTION Environment - CAD - Computer Aided Dispatch

Planned Maintenance

PRODUCTION Environment - MDC - Mobile Data Computers

Planned Maintenance

PRODUCTION Environment - JMS -Jail Management System

Planned Maintenance

PRODUCTION Environment - Field OPS

Planned Maintenance

PRODUCTION Environment - RMS Law - Records Management System

Operational

PRODUCTION Environment - RMS Fire - Records Management System - ZOLL

Operational

PRODUCTION - RMS Fire - ePCR Electronic Patient Care Records - ZOLL

Operational

ProQA - Dispatch Pre-Arrival Instructions

Operational

Radio System

Operational

Remote Access - Beyond Trust (Bomgar)

Operational

Reporting - Report Server

Operational

Telecom Help Desk / Tickets / Work Orders

Operational

Telephone Systems

Operational

TEST Environment - CAD - Computer Aided Dispatch

Operational

TEST Environment - JMS -Jail Management System

Operational

TEST Environment - MDC - Mobile Data Computers

Operational

TEST Environment - RMS Law - Records Management System

Planned Maintenance

TRAINING Environment - CAD - Computer Aided Dispatch

Operational

TRAINING Environment - MDC - Mobile Data Computers

Operational

TRAINING Environment - JMS -Jail Management System

Operational

TRAINING Environment - RMS Law - Records Management System

Operational

Tower Blackhawk

Operational

Tower Goose

Operational

Tower Hatfield

Operational

Tower Lytle

Operational

Tower Manchester

Operational

Tower ODOT

Operational

Tower Snider

Operational

Tower Washington Twp

Operational

Tower Zoar

Operational

Test Only

Operational

Telecom Office

Operational

External Services

History (Last 7 days)

Incident Status

Security Issue


Components

CYBERSECURITY ADVISORY





December 1, 2022 07:12 EST
December 1, 2022 12:12 UTC
[Resolved] Recommendations for mitigation have been deployed.

November 28, 2022 06:31 EST
November 28, 2022 11:31 UTC
[Monitoring] This issue has been picked up and information echoed out form DHS as well.

November 18, 2022 22:16 EST
November 19, 2022 03:16 UTC
[Identified] We have been notified and are looking in our environment now. Th State CIO has been alerted. This is evolving, I am asking that you be aware and watchful based on the information sent from Telecom to Agencies. If you find items like described in the message below please contact your IT support or Cyber officer. This is an EMAIL Based threat. Telecom is working on countermeasures for the Public Safety Network now – We have NO indicators at this time. Let me know if you have questions.

Description

A Vendor is working on GPS for the radio system. This maintenance will temporarily take the tower down for 30 to 45 minutes.


Components

Radio System, Tower Washington Twp



Schedule

November 29, 2022 14:30 - November 29, 2022 15:30 EST
November 29, 2022 19:30 - November 29, 2022 20:30 UTC



November 29, 2022 14:43 EST
November 29, 2022 19:43 UTC
[Update] Maintenance at Washington Twp for today is complete

November 29, 2022 14:32 EST
November 29, 2022 19:32 UTC
[Update] Maintenance on the tower will begin now
LEADs Connection IssuesPartial Service Disruption

Incident Status

Partial Service Disruption


Components

LEADS - Law Enforcement Automated Data System - State System





November 29, 2022 07:11 EST
November 29, 2022 12:11 UTC
[Resolved] ES Supervisor confirmed that Open Fox is back up and operating normal.

November 28, 2022 12:40 EST
November 28, 2022 17:40 UTC
[Identified] Dispatch reported an issue connecting to LEADs through Open Fox. I called LEADs and they are having a system-wide outage and they are working on correcting it. LEADs through CAD and Mobile seem to still be working.