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Active Incident

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4

Upcoming Maintenances

1

Days Until Next Maintenance

0

Incidents Last 7 Days

Zoar Tower/Radio IssuesDegraded Performance

Incident Status

Degraded Performance

Components

Radio System, Tower Zoar


October 14, 2024 09:40 EDT
October 14, 2024 13:40 UTC
[Monitoring] Emergency repairs have been made to the microwave links between sites. Some links are still degraded but functional. Telecom will be monitoring any system issues until all link repairs are complete.

September 30, 2024 08:36 EDT
September 30, 2024 12:36 UTC
[Investigating] Zoar tower/radio system affected by intermittent outages. Telecom is investigating.
Storm Damage 9.27Degraded Performance

Incident Status

Degraded Performance

Components

Tower Blackhawk, Tower Hatfield, Tower Manchester, Tower Snider, Tower Zoar, Weather Station - Turtlecreek Twp.


October 1, 2024 07:01 EDT
October 1, 2024 11:01 UTC
[Identified] Telecom continues to schedule the required repair work. Expect this to take weeks.

September 30, 2024 08:16 EDT
September 30, 2024 12:16 UTC
[Identified] Mitigation of storm related damages continue.
We continuously monitor our services and any known issue(s) will be posted here. If you suspect a systemwide outage contact Dispatch. If it is not systemwide, email the Telecom Help Desk.

Scheduled Maintenance

Weather Station CameraPlanned Maintenance

Schedule

September 13, 2024 13:24 - 16:00 EDT
September 13, 2024 17:24 - 20:00 UTC

Components

Weather Station - Harlan Twp.

Description

Camera will be down during maintenance.
CentralSquare TEST ENVIRONMENT PatchingPlanned Maintenance

Schedule

October 1, 2024 09:00 - 11:30 EDT
October 1, 2024 13:00 - 15:30 UTC

Components

TEST Environment - CAD - Computer Aided Dispatch, TEST Environment - JMS -Jail Management System, TEST Environment - MDC - Mobile Data Computers, TEST Environment - RMS Law - Records Management System

Description

Location: Warren County Telecommunications Data Center Purpose: Patch and Infection Management process require system reboots Impact: TEST ENVIRONMENT Central Square servers will have limited availability with no guarantee of data entered being saved. Save your data and log out prior to the outage start time. User Responsibility: Users must log out of CAD, Mobile, RMS, & Jail. Systems will be inaccessible and will lose interface connections throughout the outage. Published CS/Tritech Desktops and Applications will be intermittent if not disconnected completely. For more details, please contact us at help@wcoh.net or +1-513-695-4357.
CentralSquare PRODUCTION and TRAINING CAD, Mobile, RMS and Jail PatchingPlanned Maintenance

Schedule

October 16, 2024 05:00 - 08:00 EDT
October 16, 2024 09:00 - 12:00 UTC

Components

PRODUCTION Environment - CAD - Computer Aided Dispatch, PRODUCTION Environment - MDC - Mobile Data Computers, PRODUCTION Environment - JMS -Jail Management System, PRODUCTION Environment - Field OPS, PRODUCTION Environment - RMS Law - Records Management System, PRODUCTION Environment - RMS Fire - Records Management System - ESO, TRAINING Environment - CAD - Computer Aided Dispatch, TRAINING Environment - MDC - Mobile Data Computers, TRAINING Environment - JMS -Jail Management System, TRAINING Environment - RMS Law - Records Management System

Description

Location: Warren County Telecommunications Data Center Purpose: The patch and Infection Management process requires system reboots Impact: PRODUCTION and TRAINING ENVIRONMENTS Central Square servers will have limited availability with no guarantee of data entered being saved. Save your data and log out prior to the outage start time. User Responsibility: Users must log out of CAD, Mobile, RMS, & Jail. Systems will be inaccessible and will lose interface connections throughout the outage. Published CS Desktops and Applications will be intermittent if not disconnected completely. For more details, please contact us at help@wcoh.net or +1-513-695-4357.
WCPSN PatchesPlanned Maintenance

Schedule

October 16, 2024 17:00 - 20:00 EDT
October 16, 2024 21:00 - 00:00 UTC

Components

Gateway - Agency Remote Access, ProQA - Dispatch Pre-Arrival Instructions, Telecom Help Desk / Tickets / Work Orders

Description

Purpose: Patch and Infection Management process require system reboots. User Responsibility: User must be logged out of all Gateway application before the maintenance or they will be forced off. For more details, contact us at help@wcoh.net or +1-513-695-4357.

911

Operational

AVD - Automated Voice Dispatch ECC

Operational

AVD - Fire Station Alerting

Operational

CAD to CAD

Operational

Campus Overhead Paging

Operational

Campus Panic Buttons

Operational

CYBERSECURITY ADVISORY

Operational

Credentials / Authentication

Operational

Email for Telecom and Emergency Services

Operational

Feed to Active 911 or IamResponding

Operational

Fire Voice Paging / Station Alerting

Operational

Gateway - Agency Remote Access

Operational

GenWatch

Operational

Hiplink Paging

Operational

Internet - Countywide

Operational

Internet - Public Safety Network

Operational

LEADS - Law Enforcement Automated Data System - State System

Operational

Outdoor Warning Siren Activations

Operational

PRODUCTION Environment - CAD - Computer Aided Dispatch

Operational

PRODUCTION Environment - MDC - Mobile Data Computers

Operational

PRODUCTION Environment - JMS -Jail Management System

Operational

PRODUCTION Environment - Field OPS

Operational

PRODUCTION Environment - RMS Law - Records Management System

Operational

PRODUCTION Environment - RMS Fire - Records Management System - ESO

Operational

ProQA - Dispatch Pre-Arrival Instructions

Operational

Radio System

Degraded Performance

Remote Access - Beyond Trust (Bomgar)

Operational

Reporting - Report Server

Operational

Telecom Help Desk / Tickets / Work Orders

Operational

Telephone Systems

Operational

TEST Environment - CAD - Computer Aided Dispatch

Operational

TEST Environment - JMS -Jail Management System

Operational

TEST Environment - MDC - Mobile Data Computers

Operational

TEST Environment - RMS Law - Records Management System

Operational

TRAINING Environment - CAD - Computer Aided Dispatch

Operational

TRAINING Environment - MDC - Mobile Data Computers

Operational

TRAINING Environment - JMS -Jail Management System

Operational

TRAINING Environment - RMS Law - Records Management System

Operational

Tower Blackhawk

Degraded Performance

Tower Goose

Operational

Tower Hatfield

Degraded Performance

Tower Lytle

Operational

Tower Manchester

Degraded Performance

Tower ODOT

Operational

Tower Snider

Degraded Performance

Tower Washington Twp

Operational

Tower Zoar

Degraded Performance

Test Only

Operational

Telecom Office

Operational

Weather Station - Franklin Twp.

Operational

Weather Station - Turtlecreek Twp.

Degraded Performance

Weather Station - Deerfield Twp.

Operational

Weather Station - Massie Twp.

Operational

Weather Station - Harlan Twp.

Operational

Todd Fork River Gauge on ST RT 123

Operational

Little Miami River Gauge on ST RT 48

Operational

External Services

Amazon Web Services

Azure

MS Office365

Status.io

History (Last 7 days)

Snider Weather Station Maintenance Planned Maintenance

Description

Weather station sensor data may be affected while undergoing maintenance.


Components

Weather Station - Deerfield Twp.



Schedule

October 14, 2024 11:30 - October 14, 2024 14:30 EDT
October 14, 2024 15:30 - October 14, 2024 18:30 UTC


October 14, 2024 18:06 EDT
October 14, 2024 22:06 UTC
[Update] Weather Station sensors should be functioning in normal capacity at this time.

October 14, 2024 11:34 EDT
October 14, 2024 15:34 UTC
[Update] Weather station sensor data may be affected while undergoing maintenance.
ESO Interface having issuesService Disruption

Incident Status

Service Disruption


Components

PRODUCTION Environment - RMS Fire - Records Management System - ESO




October 10, 2024 15:04 EDT
October 10, 2024 19:04 UTC
[Resolved] ESO appears to be working normally again. If you see any issues related to this, please contact Telecom for further assistance. -Tommy

October 7, 2024 11:10 EDT
October 7, 2024 15:10 UTC
[Monitoring] Issue found and fixed. Monitoring for now, any delays in runs going to ESO suite should be showing up shortly. Any questions or concerns contact Tommy via email at tommy.kramer@wcoh.net

October 7, 2024 10:47 EDT
October 7, 2024 14:47 UTC
[Investigating] CAD to ESO Interface is not sending reports to ESO Suites. Currently Investigating -Tommy