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Active Incident

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4

Upcoming Maintenances

1

Days Until Next Maintenance

2

Incidents Last 7 Days

Issue with AuthenticationPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Credentials / Authentication


January 20, 2025 00:05 EST
January 20, 2025 05:05 UTC
[Identified] Authentication is now working. We are still having issues with the Self Service Password Reset option. If users need passwords reset they will need to contact Telecom or dispatch if its after hours or during the Holiday.

January 19, 2025 20:30 EST
January 20, 2025 01:30 UTC
[Identified] We have identified an issue with a certificate that may effect parts of our authentication. We are working to resolve the issue as quickly as possible.
Site Trunking/Console OutageOperational

Incident Status

Operational

Components

Fire Voice Paging / Station Alerting, Radio System, Tower Blackhawk, Tower Goose, Tower Hatfield, Tower Lytle, Tower Manchester, Tower ODOT, Tower Snider, Tower Washington Twp, Tower Zoar


January 14, 2025 16:04 EST
January 14, 2025 21:04 UTC
[Monitoring] We are monitoring a network issue leading to site trunking for field users and console outages for Dispatch. We are working with our network provider to confirm the cause and ensure stability. We will update as information is received. There is a possibility of future outages until this incident is resolved.
Storm Damage 9.27Degraded Performance

Incident Status

Degraded Performance

Components

Tower Blackhawk, Tower Hatfield, Tower Manchester, Tower Snider, Tower Zoar, Weather Station - Turtlecreek Twp.


November 1, 2024 12:38 EDT
November 1, 2024 16:38 UTC
[Monitoring] We are continuing to replace damaged components.

October 1, 2024 07:01 EDT
October 1, 2024 11:01 UTC
[Identified] Telecom continues to schedule the required repair work. Expect this to take weeks.

September 30, 2024 08:16 EDT
September 30, 2024 12:16 UTC
[Identified] Mitigation of storm related damages continue.
We continuously monitor our services and any known issue(s) will be posted here. If you suspect a systemwide outage contact Dispatch. If it is not systemwide, email the Telecom Help Desk.

Scheduled Maintenance

Weather Station CameraPlanned Maintenance

Schedule

September 13, 2024 13:24 - 16:00 EDT
September 13, 2024 17:24 - 20:00 UTC

Components

Weather Station - Harlan Twp.

Description

Camera will be down during maintenance.
Engineer's Office and DTF Fiber Upgrade Planned Maintenance

Schedule

November 6, 2024 07:00 - 17:00 EST
November 6, 2024 12:00 - 22:00 UTC

Components

Internet - Public Safety Network, Telephone Systems

Description

Alta Fiber will be performing a fiber upgrade on November 6th. This upgrade will interrupt the Internet connection and the phone system's functionality.
CentralSquare PRODUCTION and TRAINING CAD, Mobile, RMS and Jail PatchingPlanned Maintenance

Schedule

January 22, 2025 05:00 - 08:00 EST
January 22, 2025 10:00 - 13:00 UTC

Components

AVD - Automated Voice Dispatch ECC, CAD to CAD, Hiplink Paging, PRODUCTION Environment - CAD - Computer Aided Dispatch, PRODUCTION Environment - MDC - Mobile Data Computers, PRODUCTION Environment - JMS -Jail Management System, PRODUCTION Environment - Field OPS, PRODUCTION Environment - RMS Law - Records Management System, PRODUCTION Environment - RMS Fire - Records Management System - ESO, ProQA - Dispatch Pre-Arrival Instructions, TRAINING Environment - CAD - Computer Aided Dispatch, TRAINING Environment - MDC - Mobile Data Computers, TRAINING Environment - JMS -Jail Management System, TRAINING Environment - RMS Law - Records Management System

Description

Location: Warren County Telecommunications Data Center Purpose: The patch and Infection Management process requires system reboots Impact: PRODUCTION and TRAINING ENVIRONMENTS Central Square servers will have limited availability with no guarantee of data entered being saved. Save your data and log out prior to the outage start time. User Responsibility: Users must log out of CAD, Mobile, RMS, & Jail. Systems will be inaccessible and will lose interface connections throughout the outage. Published CS Desktops and Applications will be intermittent if not disconnected completely. For more details, please contact us at help@wcoh.net or +1-513-695-4357.
WCPSN PatchesPlanned Maintenance

Schedule

January 22, 2025 17:00 - 20:00 EST
January 22, 2025 22:00 - 01:00 UTC

Components

Credentials / Authentication, Portal - Agency Remote Access, GenWatch, Remote Access - Beyond Trust (Bomgar), Reporting - Report Server, Telecom Help Desk / Tickets / Work Orders

Description

Purpose: Patch and Infection Management process require system reboots. User Responsibility: User must be logged out of all Gateway application before the maintenance or they will be forced off. For more details, contact us at help@wcoh.net or +1-513-695-4357.

911

Operational

AVD - Automated Voice Dispatch ECC

Operational

AVD - Fire Station Alerting

Operational

CAD to CAD

Operational

Campus Overhead Paging

Operational

Campus Panic Buttons

Operational

CYBERSECURITY ADVISORY

Operational

Credentials / Authentication

Partial Service Disruption

Email for Telecom and Emergency Services

Operational

Feed to Active 911 or IamResponding

Operational

Fire Voice Paging / Station Alerting

Operational

Portal - Agency Remote Access

Operational

GenWatch

Operational

Hiplink Paging

Operational

Internet - Countywide

Operational

Internet - Public Safety Network

Operational

LEADS - Law Enforcement Automated Data System - State System

Operational

Outdoor Warning Siren Activations

Operational

PRODUCTION Environment - CAD - Computer Aided Dispatch

Operational

PRODUCTION Environment - MDC - Mobile Data Computers

Operational

PRODUCTION Environment - JMS -Jail Management System

Operational

PRODUCTION Environment - Field OPS

Operational

PRODUCTION Environment - RMS Law - Records Management System

Operational

PRODUCTION Environment - RMS Fire - Records Management System - ESO

Operational

ProQA - Dispatch Pre-Arrival Instructions

Operational

Radio System

Operational

Remote Access - Beyond Trust (Bomgar)

Operational

Reporting - Report Server

Operational

Telecom Help Desk / Tickets / Work Orders

Operational

Telephone Systems

Operational

TEST Environment - CAD - Computer Aided Dispatch

Operational

TEST Environment - JMS -Jail Management System

Operational

TEST Environment - MDC - Mobile Data Computers

Operational

TEST Environment - RMS Law - Records Management System

Operational

TRAINING Environment - CAD - Computer Aided Dispatch

Operational

TRAINING Environment - MDC - Mobile Data Computers

Operational

TRAINING Environment - JMS -Jail Management System

Operational

TRAINING Environment - RMS Law - Records Management System

Operational

Tower Blackhawk

Operational

Tower Goose

Operational

Tower Hatfield

Operational

Tower Lytle

Operational

Tower Manchester

Operational

Tower ODOT

Operational

Tower Snider

Operational

Tower Washington Twp

Operational

Tower Zoar

Operational

Test Only

Operational

Telecom Office

Operational

Weather Station - Franklin Twp.

Operational

Weather Station - Turtlecreek Twp.

Operational

Weather Station - Deerfield Twp.

Operational

Weather Station - Massie Twp.

Operational

Weather Station - Harlan Twp.

Operational

Todd Fork River Gauge on ST RT 123

Operational

Little Miami River Gauge on ST RT 48

Operational

External Services

Amazon Web Services

Azure

MS Office365

Status.io

History (Last 7 days)

Agile Link MaintenancePlanned Maintenance

Description

Agile (Alta Fiber) will be doing maintenance on both the Primary and Secondary links for Dispatch. During the maintenance window, they should be working on one link at a time. Dispatch may notice a momentary blip when service transfers to the other path.


Components

Fire Voice Paging / Station Alerting, Radio System



Schedule

January 17, 2025 00:00 - January 17, 2025 06:00 EST
January 17, 2025 05:00 - January 17, 2025 11:00 UTC


January 17, 2025 06:00 EST
January 17, 2025 11:00 UTC
[Update] Scheduled maintenance is complete.

January 17, 2025 00:00 EST
January 17, 2025 05:00 UTC
[Update] Scheduled maintenance is starting.
CentralSquare TEST ENVIRONMENT PatchingPlanned Maintenance

Description

Location: Warren County Telecommunications Data Center Purpose: Patch and Infection Management process require system reboots Impact: TEST ENVIRONMENT Central Square servers will have limited availability with no guarantee of data entered being saved. Save your data and log out prior to the outage start time. User Responsibility: Users must log out of CAD, Mobile, RMS, & Jail. Systems will be inaccessible and will lose interface connections throughout the outage. Published CS/Tritech Desktops and Applications will be intermittent if not disconnected completely. For more details, please contact us at help@wcoh.net or +1-513-695-4357.


Components

TEST Environment - CAD - Computer Aided Dispatch, TEST Environment - JMS -Jail Management System, TEST Environment - MDC - Mobile Data Computers, TEST Environment - RMS Law - Records Management System



Schedule

January 16, 2025 13:30 - January 16, 2025 15:30 EST
January 16, 2025 18:30 - January 16, 2025 20:30 UTC


January 16, 2025 15:18 EST
January 16, 2025 20:18 UTC
[Update] Patching completed

January 16, 2025 14:42 EST
January 16, 2025 19:42 UTC
[Update] Starting patching
Absolute Secure Access system updatePlanned Maintenance

Description

Absolute Secure Access system update: Law users will need to re-authenticate if using MDC. No service outage should be experienced by end users.


Components

Credentials / Authentication



Schedule

January 16, 2025 08:00 - January 16, 2025 10:00 EST
January 16, 2025 13:00 - January 16, 2025 15:00 UTC


January 16, 2025 10:03 EST
January 16, 2025 15:03 UTC
[Update] Absolute Secure Access system update is now done

January 16, 2025 08:06 EST
January 16, 2025 13:06 UTC
[Update] Absolute Secure Access system update is now starting
Warren County Telecommunications Security CertificatesPlanned Maintenance

Description

Warren county will be updating some security certificates. The process of switching from old to new could cause brief disruption to resources, or disconnects/logoffs from resources if logged in when the change is made. Resources affected include : portal.wcpsn.net hiplink reports.wcpsn.net pa.wcpsn.net (Beyond Privilege Access) mobility.wcpsn.net


Components

Portal - Agency Remote Access, Hiplink Paging, Remote Access - Beyond Trust (Bomgar), Reporting - Report Server



Schedule

January 15, 2025 09:00 - January 15, 2025 10:30 EST
January 15, 2025 14:00 - January 15, 2025 15:30 UTC


January 15, 2025 14:28 EST
January 15, 2025 19:28 UTC
[Update] This was finished at 11:30 am

January 15, 2025 09:03 EST
January 15, 2025 14:03 UTC
[Update] Starting Maintenance now
RMS DOWN PATCH 20 INSTALLPlanned Maintenance

Description

Patch 20 will be installed on Tuesday, January 14th at 8:30am. During this time RMS will be down for approximately an hour.


Components

PRODUCTION Environment - RMS Law - Records Management System



Schedule

January 14, 2025 08:30 - January 14, 2025 09:30 EST
January 14, 2025 13:30 - January 14, 2025 14:30 UTC


January 14, 2025 09:07 EST
January 14, 2025 14:07 UTC
[Update] Patch 20 has been installed. If you remained logged into RMS , please log out clear your cache and log back in. Report any issues to help@wcoh.net Thank you.

January 14, 2025 08:30 EST
January 14, 2025 13:30 UTC
[Update] Patch 20 install is starting. RMS will be down. If you remain logged in your work can be lost.