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Active Incident

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2

Upcoming Maintenances

8

Days Until Next Maintenance

0

Incidents Last 7 Days

Phone SystemService Disruption

Incident Status

Service Disruption

Components

Telephone Systems


October 24, 2025 08:08 EDT
October 24, 2025 12:08 UTC
[Monitoring] Service Disruption

MOH for phone system is currently turned off due to it causing hold issues.

October 23, 2025 20:22 EDT
October 24, 2025 00:22 UTC
[Identified] Partial Service Disruption

Will be rebooting Mitel server that could cause intermittent issues with some features during reboot.

October 23, 2025 12:06 EDT
October 23, 2025 16:06 UTC
[Identified] Operational

A work around was put in place to restore this functionality. Ongoing maintenance will be completed after hours.

October 23, 2025 10:27 EDT
October 23, 2025 14:27 UTC
[Investigating] Degraded Performance

Issues being reported with Hold feature. Investigating to determine cause.
Turtlecreek Weather StationService Disruption

Incident Status

Service Disruption

Components

Weather Station - Turtlecreek Twp.


November 10, 2025 06:02 EST
November 10, 2025 11:02 UTC
[Identified] Service Disruption

This station is down due to power loss

November 8, 2025 04:26 EST
November 8, 2025 09:26 UTC
[Monitoring] Degraded Performance

Sensors are online. Camera will be offline until further notice.

October 27, 2025 13:53 EDT
October 27, 2025 17:53 UTC
[Identified] Service Disruption

Sensors down for camera replacement

October 15, 2025 08:08 EDT
October 15, 2025 12:08 UTC
[Identified] Partial Service Disruption

Awaiting tower climb to repair defective camera.

August 20, 2025 14:54 EDT
August 20, 2025 18:54 UTC
[Investigating] Operational

Issues with this hardware may affect sensors while under maintenance.
We continuously monitor our services and any known issue(s) will be posted here. If you suspect a systemwide outage contact Dispatch. If it is not systemwide, email the Telecom Help Desk.

Scheduled Maintenance

Hatfield TowerPlanned Maintenance

Schedule

October 2, 2025 13:55 - 15:00 EDT
October 2, 2025 17:55 - 19:00 UTC

Components

Tower Hatfield

Description

Starting scheduled maintenance for Hatfield Tower.
VPN UpgradePlanned Maintenance

Schedule

November 20, 2025 08:00 - 10:00 EST
November 20, 2025 13:00 - 15:00 UTC

Components

PRODUCTION Environment - MDC - Mobile Data Computers

Description

Will be preforming a VPN upgrade

911

Operational

AVD - Automated Voice Dispatch ECC

Operational

AVD - Fire Station Alerting

Operational

CAD to CAD

Operational

Campus Overhead Paging

Operational

Campus Panic Buttons

Operational

CYBERSECURITY ADVISORY

Operational

Credentials / Authentication

Operational

Email for Telecom and Emergency Services

Operational

Feed to Active 911 or IamResponding

Operational

Fire Voice Paging / Station Alerting

Operational

Portal - Agency Remote Access

Operational

GenWatch

Operational

Hiplink Paging

Operational

Internet - Countywide

Operational

Internet - Public Safety Network

Operational

LEADS - Law Enforcement Automated Data System - State System

Operational

Outdoor Warning Siren Activations

Operational

PRODUCTION Environment - CAD - Computer Aided Dispatch

Operational

PRODUCTION Environment - MDC - Mobile Data Computers

Operational

PRODUCTION Environment - JMS -Jail Management System

Operational

PRODUCTION Environment - Field OPS

Operational

PRODUCTION Environment - RMS Law - Records Management System

Operational

PRODUCTION Environment - RMS Fire - Records Management System - ESO

Operational

ProQA - Dispatch Pre-Arrival Instructions

Operational

Radio System

Operational

Remote Access - Beyond Trust (Bomgar)

Operational

Reporting - Report Server

Operational

Telecom Help Desk / Tickets / Work Orders

Operational

Telephone Systems

Operational

TEST Environment - CAD - Computer Aided Dispatch

Operational

TEST Environment - JMS -Jail Management System

Operational

TEST Environment - MDC - Mobile Data Computers

Operational

TEST Environment - RMS Law - Records Management System

Operational

TRAINING Environment - CAD - Computer Aided Dispatch

Operational

TRAINING Environment - MDC - Mobile Data Computers

Operational

TRAINING Environment - JMS -Jail Management System

Operational

TRAINING Environment - RMS Law - Records Management System

Operational

Tower Blackhawk

Operational

Tower Goose

Operational

Tower Hatfield

Operational

Tower Lytle

Operational

Tower Manchester

Operational

Tower ODOT

Operational

Tower Snider

Operational

Tower Washington Twp

Operational

Tower Zoar

Operational

Test Only

Operational

Telecom Office

Operational

Weather Station - Franklin Twp.

Operational

Weather Station - Turtlecreek Twp.

Service Disruption

Weather Station - Deerfield Twp.

Operational

Weather Station - Massie Twp.

Operational

Weather Station - Harlan Twp.

Operational

Todd Fork River Gauge on ST RT 123

Operational

Little Miami River Gauge on ST RT 48

Operational

External Services

Amazon Web Services

Azure

MS Office365

Status.io

History (Last 7 days)

500 Justice Power Transfer WorkPlanned Maintenance

Description

As announced in Telecom's Newsletter and Partner Report, we will be conducting a scheduled Public Safety Systems 4-Day Scheduled Power Outage/Shutdown at our Telecom facility located at 500 Justice Dr, Lebanon, from Friday, November 7, 2025, to Tuesday, November 11, 2025, to replace the main transfer switch for our backup generators. During this time, we are not anticipating any loss of functionality, but if there are issues with the power systems during this time, the Public Safety systems could be affected or unavailable. Agencies should be prepared in the event we lose power. Telecom will have staff on site 24/7 monitoring the systems and in place to respond to any issues. We will be posting updates as each milestone is met. If you have any issues during this time, please contact the Emergency Communications Center and they will relay it to the correct Telecom staff member.


Components

911, AVD - Automated Voice Dispatch ECC, AVD - Fire Station Alerting, CAD to CAD, Campus Overhead Paging, Campus Panic Buttons, Credentials / Authentication, Feed to Active 911 or IamResponding, Fire Voice Paging / Station Alerting, Portal - Agency Remote Access, GenWatch, Hiplink Paging, Internet - Public Safety Network, LEADS - Law Enforcement Automated Data System - State System, Outdoor Warning Siren Activations, PRODUCTION Environment - CAD - Computer Aided Dispatch, PRODUCTION Environment - MDC - Mobile Data Computers, PRODUCTION Environment - JMS -Jail Management System, PRODUCTION Environment - Field OPS, PRODUCTION Environment - RMS Law - Records Management System, PRODUCTION Environment - RMS Fire - Records Management System - ESO, ProQA - Dispatch Pre-Arrival Instructions, Radio System, Remote Access - Beyond Trust (Bomgar), Reporting - Report Server, Telecom Help Desk / Tickets / Work Orders, Telephone Systems, Tower Blackhawk, Tower Goose, Tower Hatfield, Tower Lytle, Tower Manchester, Tower ODOT, Tower Snider, Tower Washington Twp, Tower Zoar, Telecom Office



Schedule

November 7, 2025 17:00 - November 11, 2025 23:00 EST
November 7, 2025 22:00 - November 12, 2025 04:00 UTC


November 10, 2025 21:22 EST
November 11, 2025 02:22 UTC
[Update] This event has concluded. The 500 Justice Power Event is over. Power is back on. Systems are active. WCFM will be conducting system evaluations thru Tuesday. The Public Safety Network is online.

November 9, 2025 19:07 EST
November 10, 2025 00:07 UTC
[Update] Work continues at at a good pace. ECC is good. Building temps slowly sag. WCFM is monitoring the water systems regularly now to prevent freezing of sprinkler systems and plumbing. Our plan for staff to work Monday and keep the Switchboard open is still in play.

November 9, 2025 16:17 EST
November 9, 2025 21:17 UTC
[Update] Work continues. WCFM is preparing for the forecasted weather, we are changing to nighttime operating mode. Building temps is slowly sagging. ECC is good

November 9, 2025 11:21 EST
November 9, 2025 16:21 UTC
[Update] Work continues to progress. ECC is good. On-site we are watching the temperature forecast and created a watch list of concerns as the building temps have started to sag.

November 9, 2025 04:30 EST
November 9, 2025 09:30 UTC
[Update] Overnight progress was steady. Work continues. The vendor has identified some additional parts needed and will get those Monday. 24/7 system and facility checks continue hourly.

November 8, 2025 14:34 EST
November 8, 2025 19:34 UTC
[Update] New switch gear is in the building. The task of retrofitting is underway.

November 8, 2025 09:00 EST
November 8, 2025 14:00 UTC
[Update] Demolition complete. Material removal in progress.

November 8, 2025 04:31 EST
November 8, 2025 09:31 UTC
[Update] Work has continued overnight. Progress is as expected.

November 7, 2025 17:46 EST
November 7, 2025 22:46 UTC
[Update] We have switched from commercial power to generator. So far all systems check good.

November 7, 2025 16:44 EST
November 7, 2025 21:44 UTC
[Update] We are starting preliminary work to prep for the 17:00 power flip.
Internet MaintenancePlanned Maintenance

Description

One of Warren County Telecom's internet providers will be upgrading their link today. Its possible users could see some intermittent internet access into and out of Telecom Networks; however, user facing issues are not expected.


Components

Internet - Public Safety Network



Schedule

October 2, 2025 11:00 - October 2, 2025 12:00 EDT
October 2, 2025 15:00 - October 2, 2025 16:00 UTC


November 7, 2025 12:32 EST
November 7, 2025 17:32 UTC
[Update] Complete

October 2, 2025 11:56 EDT
October 2, 2025 15:56 UTC
[Update] This has been completed

October 2, 2025 10:58 EDT
October 2, 2025 14:58 UTC
[Update] Starting Maintenance
LAW RMS PSDs - Storage LimitationsDegraded Performance

Incident Status

Degraded Performance


Components

PRODUCTION Environment - RMS Law - Records Management System




November 7, 2025 12:31 EST
November 7, 2025 17:31 UTC
[Resolved] Operational

Issue has been resolved

October 7, 2025 09:38 EDT
October 7, 2025 13:38 UTC
[Monitoring] Operational

We have worked our way through all Law PSDs and are monitoring their usage. Please continue to report any storage space issues that you encounter to help@wcoh.net

October 2, 2025 16:08 EDT
October 2, 2025 20:08 UTC
[Identified] Partial Service Disruption

Updates have been pushed to any PSDs not currently in use. We have locked down the remaining PSDs and will update those tomorrow.

October 2, 2025 10:57 EDT
October 2, 2025 14:57 UTC
[Identified] Degraded Performance

We've been made aware from multiple suers about LAW PSDs receiving pop-ups regarding low space and it negatively affecting the user's RMS interaction. We are working on upgrading storage for the require cache drive.
RMS TRAINING UPGRADEPlanned Maintenance

Description

The RMS TRAINING environment will NOT be available Thursday November 6th. We are upgrading to WebRMS 25.4. Please do not attempt to access during the times posted. Thank you.


Components

TRAINING Environment - RMS Law - Records Management System



Schedule

November 6, 2025 09:00 - November 6, 2025 15:00 EST
November 6, 2025 14:00 - November 6, 2025 20:00 UTC


November 6, 2025 16:31 EST
November 6, 2025 21:31 UTC
[Update] Training RMS upgrade has ended for now. You are encouraged to get in and test this upgrade as much as you can. If you find issues please create a help ticket. This is just training and I will get to those as soon as possible. Thank you

November 6, 2025 13:52 EST
November 6, 2025 18:52 UTC
[Update] Central Square is still working on a few items. Outage will last a couple of hours longer. I will advise when they are finished.

November 6, 2025 09:01 EST
November 6, 2025 14:01 UTC
[Update] Upgrade for Train RMS is beginning. TrainRMS will be unavailable for the next few hours.
TRAINING RMS UnavailablePlanned Maintenance

Description

The RMS TRAINING environment will NOT be available on Monday, November 3rd and Thursday November 6th. Please do not attempt to access during the times posted. Thank you.


Components

TRAINING Environment - RMS Law - Records Management System



Schedule

November 3, 2025 09:00 - November 3, 2025 15:00 EST
November 3, 2025 14:00 - November 3, 2025 20:00 UTC


November 6, 2025 08:58 EST
November 6, 2025 13:58 UTC
[Update] this has been completed

November 3, 2025 12:41 EST
November 3, 2025 17:41 UTC
[Update] Training RMS prep work for upgrade has been completed for today. You may log into training RMS environment if needed. -Reminder we will be upgrading train RMS to 25.4 Thursday, November 6th. Thank you

November 3, 2025 08:59 EST
November 3, 2025 13:59 UTC
[Update] Starting maintenance