Header Image
Active Incident

Updated a few seconds ago

3

Upcoming Maintenances

-

Days Until Next Maintenance

1

Incidents Last 7 Days

UHF Fire Paging - Partial Service DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Fire Voice Paging / Station Alerting, Radio System


April 10, 2025 11:31 EDT
April 10, 2025 15:31 UTC
[Monitoring] It was found that the alarms we were seeing are due to upgrades to system equipment that MARCS is in the process of completing. This should not affect our paging system. We will continue to monitor for the rest of the day.

April 10, 2025 11:24 EDT
April 10, 2025 15:24 UTC
[Identified] One of our redundant paths for UHF on the radio system is down. We are working with Motorola to resolve this. 800Mhz Fire Paging is working normally.
Site Trunking/Console OutageOperational

Incident Status

Operational

Components

Fire Voice Paging / Station Alerting, Radio System, Tower Blackhawk, Tower Goose, Tower Hatfield, Tower Lytle, Tower Manchester, Tower ODOT, Tower Snider, Tower Washington Twp, Tower Zoar


January 14, 2025 16:04 EST
January 14, 2025 21:04 UTC
[Monitoring] We are monitoring a network issue leading to site trunking for field users and console outages for Dispatch. We are working with our network provider to confirm the cause and ensure stability. We will update as information is received. There is a possibility of future outages until this incident is resolved.
Storm Damage 9.27Degraded Performance

Incident Status

Degraded Performance

Components

Tower Blackhawk, Tower Hatfield, Tower Manchester, Tower Snider, Tower Zoar, Weather Station - Turtlecreek Twp.


November 1, 2024 12:38 EDT
November 1, 2024 16:38 UTC
[Monitoring] We are continuing to replace damaged components.

October 1, 2024 07:01 EDT
October 1, 2024 11:01 UTC
[Identified] Telecom continues to schedule the required repair work. Expect this to take weeks.

September 30, 2024 08:16 EDT
September 30, 2024 12:16 UTC
[Identified] Mitigation of storm related damages continue.
We continuously monitor our services and any known issue(s) will be posted here. If you suspect a systemwide outage contact Dispatch. If it is not systemwide, email the Telecom Help Desk.

Scheduled Maintenance

Weather Station CameraPlanned Maintenance

Schedule

September 13, 2024 13:24 - 16:00 EDT
September 13, 2024 17:24 - 20:00 UTC

Components

Weather Station - Harlan Twp.

Description

Camera will be down during maintenance.
MARCS Zone Controller RollPlanned Maintenance

Schedule

April 9, 2025 09:00 - 10:00 EDT
April 9, 2025 13:00 - 14:00 UTC

Components

Fire Voice Paging / Station Alerting, Radio System

Description

MARCS will be switching zone controllers as part of the system upgrades. This will cause Site Trunking for approximately 5 minutes.
MARCS Zone Controller RollPlanned Maintenance

Schedule

April 10, 2025 09:00 - 10:00 EDT
April 10, 2025 13:00 - 14:00 UTC

Components

Fire Voice Paging / Station Alerting, Radio System

Description

MARCS will be switching zone controllers as part of the system upgrades. This will cause Site Trunking for approximately 5 minutes.

911

Operational

AVD - Automated Voice Dispatch ECC

Operational

AVD - Fire Station Alerting

Operational

CAD to CAD

Operational

Campus Overhead Paging

Operational

Campus Panic Buttons

Operational

CYBERSECURITY ADVISORY

Operational

Credentials / Authentication

Operational

Email for Telecom and Emergency Services

Operational

Feed to Active 911 or IamResponding

Operational

Fire Voice Paging / Station Alerting

Operational

Portal - Agency Remote Access

Operational

GenWatch

Operational

Hiplink Paging

Operational

Internet - Countywide

Operational

Internet - Public Safety Network

Operational

LEADS - Law Enforcement Automated Data System - State System

Operational

Outdoor Warning Siren Activations

Operational

PRODUCTION Environment - CAD - Computer Aided Dispatch

Operational

PRODUCTION Environment - MDC - Mobile Data Computers

Operational

PRODUCTION Environment - JMS -Jail Management System

Operational

PRODUCTION Environment - Field OPS

Operational

PRODUCTION Environment - RMS Law - Records Management System

Operational

PRODUCTION Environment - RMS Fire - Records Management System - ESO

Operational

ProQA - Dispatch Pre-Arrival Instructions

Operational

Radio System

Operational

Remote Access - Beyond Trust (Bomgar)

Operational

Reporting - Report Server

Operational

Telecom Help Desk / Tickets / Work Orders

Operational

Telephone Systems

Operational

TEST Environment - CAD - Computer Aided Dispatch

Operational

TEST Environment - JMS -Jail Management System

Operational

TEST Environment - MDC - Mobile Data Computers

Operational

TEST Environment - RMS Law - Records Management System

Operational

TRAINING Environment - CAD - Computer Aided Dispatch

Operational

TRAINING Environment - MDC - Mobile Data Computers

Operational

TRAINING Environment - JMS -Jail Management System

Operational

TRAINING Environment - RMS Law - Records Management System

Operational

Tower Blackhawk

Operational

Tower Goose

Operational

Tower Hatfield

Operational

Tower Lytle

Operational

Tower Manchester

Operational

Tower ODOT

Operational

Tower Snider

Operational

Tower Washington Twp

Operational

Tower Zoar

Operational

Test Only

Operational

Telecom Office

Operational

Weather Station - Franklin Twp.

Operational

Weather Station - Turtlecreek Twp.

Operational

Weather Station - Deerfield Twp.

Operational

Weather Station - Massie Twp.

Operational

Weather Station - Harlan Twp.

Operational

Todd Fork River Gauge on ST RT 123

Operational

Little Miami River Gauge on ST RT 48

Operational

External Services

Amazon Web Services

Azure

MS Office365

Status.io

History (Last 7 days)

RMS DownService Disruption

Incident Status

Service Disruption


Components

PRODUCTION Environment - RMS Law - Records Management System




April 25, 2025 20:28 EDT
April 26, 2025 00:28 UTC
[Resolved] RMS/Call For Service queues not updating has been resolved. Refresh your CFS queue or log out and back into RMS. Request any items not showing in your CFS queue to be resent from CAD.

April 25, 2025 19:34 EDT
April 25, 2025 23:34 UTC
[Investigating] We're aware of reports of the RMS/Call For Service queues not updating. We are currently working w/ CS Support to restore service.
Network MaintenacePlanned Maintenance

Description

Telecommunications is continuing its work updating network devices this morning. Items that will be affected during this window will be autotoning, AVD, and recording of Radio Talkgroups . AVD will be turned off during this time.


Components

AVD - Automated Voice Dispatch ECC, AVD - Fire Station Alerting, Fire Voice Paging / Station Alerting



Schedule

April 24, 2025 07:00 - April 24, 2025 08:00 EDT
April 24, 2025 11:00 - April 24, 2025 12:00 UTC


April 24, 2025 07:29 EDT
April 24, 2025 11:29 UTC
[Update] Maintenance complete. AVD and autotoning back online

April 24, 2025 07:01 EDT
April 24, 2025 11:01 UTC
[Update] Starting Maintenance now
Network MaintenancePlanned Maintenance

Description

Telecom will be upgrading firmware on network hardware devices. This hardware is configured for High Availability so downtime should be minimal if any. However there is always the potential for intermittent outages. This could affect internal communication across TC networks, and external communication coming in/out of Telecom networks.


Components

AVD - Automated Voice Dispatch ECC, AVD - Fire Station Alerting, CAD to CAD, Campus Overhead Paging, Campus Panic Buttons, Email for Telecom and Emergency Services, Fire Voice Paging / Station Alerting, Portal - Agency Remote Access, GenWatch, Hiplink Paging, Internet - Public Safety Network, LEADS - Law Enforcement Automated Data System - State System, PRODUCTION Environment - CAD - Computer Aided Dispatch, PRODUCTION Environment - MDC - Mobile Data Computers, PRODUCTION Environment - Field OPS, PRODUCTION Environment - RMS Law - Records Management System, PRODUCTION Environment - RMS Fire - Records Management System - ESO, Remote Access - Beyond Trust (Bomgar), Telephone Systems



Schedule

April 23, 2025 06:30 - April 23, 2025 07:30 EDT
April 23, 2025 10:30 - April 23, 2025 11:30 UTC


April 23, 2025 06:44 EDT
April 23, 2025 10:44 UTC
[Update] Maintenance Complete

April 23, 2025 06:32 EDT
April 23, 2025 10:32 UTC
[Update] Starting Maintenance