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Active Incident and Maintenance

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2

Upcoming Maintenances

1

Days Until Next Maintenance

1

Incidents Last 7 Days

Phone SystemService Disruption

Incident Status

Service Disruption

Components

Telephone Systems


October 24, 2025 08:08 EDT
October 24, 2025 12:08 UTC
[Monitoring] Service Disruption

MOH for phone system is currently turned off due to it causing hold issues.

October 23, 2025 20:22 EDT
October 24, 2025 00:22 UTC
[Identified] Partial Service Disruption

Will be rebooting Mitel server that could cause intermittent issues with some features during reboot.

October 23, 2025 12:06 EDT
October 23, 2025 16:06 UTC
[Identified] Operational

A work around was put in place to restore this functionality. Ongoing maintenance will be completed after hours.

October 23, 2025 10:27 EDT
October 23, 2025 14:27 UTC
[Investigating] Degraded Performance

Issues being reported with Hold feature. Investigating to determine cause.
LAW RMS PSDs - Storage LimitationsOperational

Incident Status

Operational

Components

PRODUCTION Environment - RMS Law - Records Management System


October 7, 2025 09:38 EDT
October 7, 2025 13:38 UTC
[Monitoring] Operational

We have worked our way through all Law PSDs and are monitoring their usage. Please continue to report any storage space issues that you encounter to help@wcoh.net

October 2, 2025 16:08 EDT
October 2, 2025 20:08 UTC
[Identified] Partial Service Disruption

Updates have been pushed to any PSDs not currently in use. We have locked down the remaining PSDs and will update those tomorrow.

October 2, 2025 10:57 EDT
October 2, 2025 14:57 UTC
[Identified] Degraded Performance

We've been made aware from multiple suers about LAW PSDs receiving pop-ups regarding low space and it negatively affecting the user's RMS interaction. We are working on upgrading storage for the require cache drive.
Turtlecreek Weather StationService Disruption

Incident Status

Service Disruption

Components

Weather Station - Turtlecreek Twp.


October 27, 2025 13:53 EDT
October 27, 2025 17:53 UTC
[Identified] Service Disruption

Sensors down for camera replacement

October 15, 2025 08:08 EDT
October 15, 2025 12:08 UTC
[Identified] Partial Service Disruption

Awaiting tower climb to repair defective camera.

August 20, 2025 14:54 EDT
August 20, 2025 18:54 UTC
[Investigating] Operational

Issues with this hardware may affect sensors while under maintenance.
Internet MaintenancePlanned Maintenance

Description

One of Warren County Telecom's internet providers will be upgrading their link today. Its possible users could see some intermittent internet access into and out of Telecom Networks; however, user facing issues are not expected.

Components

Internet - Public Safety Network

Schedule

October 2, 2025 11:00 - 12:00 EDT
October 2, 2025 15:00 - 16:00 UTC


October 2, 2025 11:56 EDT
October 2, 2025 15:56 UTC
[Update] This has been completed

October 2, 2025 10:58 EDT
October 2, 2025 14:58 UTC
[Update] Starting Maintenance
TRAINING RMS UnavailablePlanned Maintenance

Description

The RMS TRAINING environment will NOT be available on Monday, November 3rd and Thursday November 6th. Please do not attempt to access during the times posted. Thank you.

Components

TRAINING Environment - RMS Law - Records Management System

Schedule

November 3, 2025 09:00 - 15:00 EST
November 3, 2025 14:00 - 20:00 UTC


November 3, 2025 12:41 EST
November 3, 2025 17:41 UTC
[Update] Training RMS prep work for upgrade has been completed for today. You may log into training RMS environment if needed. -Reminder we will be upgrading train RMS to 25.4 Thursday, November 6th. Thank you

November 3, 2025 08:59 EST
November 3, 2025 13:59 UTC
[Update] Starting maintenance
We continuously monitor our services and any known issue(s) will be posted here. If you suspect a systemwide outage contact Dispatch. If it is not systemwide, email the Telecom Help Desk.

Scheduled Maintenance

Hatfield TowerPlanned Maintenance

Schedule

October 2, 2025 13:55 - 15:00 EDT
October 2, 2025 17:55 - 19:00 UTC

Components

Tower Hatfield

Description

Starting scheduled maintenance for Hatfield Tower.
RMS TRAINING UPGRADEPlanned Maintenance

Schedule

November 6, 2025 09:00 - 15:00 EST
November 6, 2025 14:00 - 20:00 UTC

Components

TRAINING Environment - RMS Law - Records Management System

Description

The RMS TRAINING environment will NOT be available Thursday November 6th. We are upgrading to WebRMS 25.4. Please do not attempt to access during the times posted. Thank you.

911

Operational

AVD - Automated Voice Dispatch ECC

Operational

AVD - Fire Station Alerting

Operational

CAD to CAD

Operational

Campus Overhead Paging

Operational

Campus Panic Buttons

Operational

CYBERSECURITY ADVISORY

Operational

Credentials / Authentication

Operational

Email for Telecom and Emergency Services

Operational

Feed to Active 911 or IamResponding

Operational

Fire Voice Paging / Station Alerting

Operational

Portal - Agency Remote Access

Operational

GenWatch

Operational

Hiplink Paging

Operational

Internet - Countywide

Operational

Internet - Public Safety Network

Planned Maintenance

LEADS - Law Enforcement Automated Data System - State System

Operational

Outdoor Warning Siren Activations

Operational

PRODUCTION Environment - CAD - Computer Aided Dispatch

Operational

PRODUCTION Environment - MDC - Mobile Data Computers

Operational

PRODUCTION Environment - JMS -Jail Management System

Operational

PRODUCTION Environment - Field OPS

Operational

PRODUCTION Environment - RMS Law - Records Management System

Operational

PRODUCTION Environment - RMS Fire - Records Management System - ESO

Operational

ProQA - Dispatch Pre-Arrival Instructions

Operational

Radio System

Operational

Remote Access - Beyond Trust (Bomgar)

Operational

Reporting - Report Server

Operational

Telecom Help Desk / Tickets / Work Orders

Operational

Telephone Systems

Operational

TEST Environment - CAD - Computer Aided Dispatch

Operational

TEST Environment - JMS -Jail Management System

Operational

TEST Environment - MDC - Mobile Data Computers

Operational

TEST Environment - RMS Law - Records Management System

Operational

TRAINING Environment - CAD - Computer Aided Dispatch

Operational

TRAINING Environment - MDC - Mobile Data Computers

Operational

TRAINING Environment - JMS -Jail Management System

Operational

TRAINING Environment - RMS Law - Records Management System

Planned Maintenance

Tower Blackhawk

Operational

Tower Goose

Operational

Tower Hatfield

Operational

Tower Lytle

Operational

Tower Manchester

Operational

Tower ODOT

Operational

Tower Snider

Operational

Tower Washington Twp

Operational

Tower Zoar

Operational

Test Only

Operational

Telecom Office

Operational

Weather Station - Franklin Twp.

Operational

Weather Station - Turtlecreek Twp.

Service Disruption

Weather Station - Deerfield Twp.

Operational

Weather Station - Massie Twp.

Operational

Weather Station - Harlan Twp.

Operational

Todd Fork River Gauge on ST RT 123

Operational

Little Miami River Gauge on ST RT 48

Operational

External Services

Amazon Web Services

Azure

MS Office365

Status.io

History (Last 7 days)

Mitel Server - RebootOperational

Incident Status

Operational


Components

Telephone Systems




October 30, 2025 07:50 EDT
October 30, 2025 11:50 UTC
[Resolved] Operational

Server Back up

October 30, 2025 07:44 EDT
October 30, 2025 11:44 UTC
[Investigating] Operational

No service disruption expected
Radio System Controller MaintenancePlanned Maintenance

Description

MARCS is doing zone controller maintenance tonight. Radio system users will experience site trunking during this maintenance.


Components

911, Fire Voice Paging / Station Alerting, GenWatch, Outdoor Warning Siren Activations, Radio System, Tower Blackhawk, Tower Goose, Tower Hatfield, Tower Lytle, Tower Manchester, Tower ODOT, Tower Snider, Tower Washington Twp, Tower Zoar



Schedule

October 29, 2025 00:00 - October 29, 2025 06:00 EDT
October 29, 2025 04:00 - October 29, 2025 10:00 UTC


October 29, 2025 06:00 EDT
October 29, 2025 10:00 UTC
[Update] MARCS radio system maintenance window is ending

October 29, 2025 00:00 EDT
October 29, 2025 04:00 UTC
[Update] MARCS radio system maintenance window is starting