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Active Incident and Maintenance

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Upcoming Maintenances

2

Days Until Next Maintenance

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Incidents Last 7 Days

PSN Portal Operational

Incident Status

Operational

Components

Portal - Agency Remote Access


April 16, 2026 09:08 EDT
April 16, 2026 13:08 UTC
MONITORING

The PSN Portal loading issues are resolved and is functional again. Please report any issues to help@wcoh.net.

April 16, 2026 08:41 EDT
April 16, 2026 12:41 UTC
INVESTIGATING

We're currently investigating the PSN Portal being inaccesible. Updates once we know more.
Radio Network outageOperational

Incident Status

Operational

Components

AVD - Fire Station Alerting, Fire Voice Paging / Station Alerting, Radio System


February 18, 2026 10:42 EST
February 18, 2026 15:42 UTC
MONITORING

We are still monitoring this issue. The vendor for our links had an outage that caused us to be re-routed temporarily. Until the vendor has replaced their equipment, we may experience very brief instances of connection loss to Columbus.

February 2, 2026 08:28 EST
February 2, 2026 13:28 UTC
MONITORING

We are still monitoring this issue. We have a call scheduled with our vendor regarding this issue, but we have seen a few intermittent network outages, only lasting a few seconds.

January 28, 2026 19:40 EST
January 29, 2026 00:40 UTC
MONITORING

Working with vendor, issues should be resolved for the night. We will be monitoring.

January 28, 2026 19:10 EST
January 29, 2026 00:10 UTC
MONITORING

Issues have returned, we are working on it

January 28, 2026 18:35 EST
January 28, 2026 23:35 UTC
MONITORING

Issues are resolved, we will monitor overnight for any additional issues

January 28, 2026 15:59 EST
January 28, 2026 20:59 UTC
INVESTIGATING

Radio network is experiencing issues. May experience periods of site trunking, and Locution auto dispatch is not operational
GenWatch UpgradePlanned Maintenance

Description

GenWatch server software will be upgraded

Components

GenWatch

Schedule

April 8, 2026 08:59 - 12:00 EDT
April 8, 2026 12:59 - 16:00 UTC


April 8, 2026 09:04 EDT
April 8, 2026 13:04 UTC
UPDATE

GenWatch upgrade will be starting
Emergency maintenance for Blackhawk UHF paging transmitterPlanned Maintenance

Description

UHF paging transmitter needs a part repaired, will be down for several minutes.

Components

Tower Blackhawk

Schedule

April 15, 2026 14:44 - 15:00 EDT
April 15, 2026 18:44 - 19:00 UTC


April 15, 2026 14:45 EDT
April 15, 2026 18:45 UTC
UPDATE

Maintenance is starting

Scheduled Maintenance

WCTS: Beyond Trust PA MaintenancePlanned Maintenance

Schedule

April 27, 2026 06:00 - 08:00 EDT
April 27, 2026 10:00 - 12:00 UTC

Components

Remote Access - Beyond Trust (Bomgar)

Description

Location: Warren County Technology Services Data Center Purpose: Secure Remote Access updates Impact: Appliance updates may cause client disconnects. User Responsibility: Users must log out of and exit BeyondTrust Privileged Remote Access Consoles before maintenance window. For more details, please contact us at help@wcoh.net or +1-513-695-4357.

911

Operational

AVD - Automated Voice Dispatch ECC

Operational

AVD - Fire Station Alerting

Operational

CAD to CAD

Operational

Campus Overhead Paging

Operational

Campus Panic Buttons

Operational

CYBERSECURITY ADVISORY

Operational

Credentials / Authentication

Operational

Email for Telecom and Emergency Services

Operational

Feed to Active 911 or IamResponding

Operational

Fire Voice Paging / Station Alerting

Operational

Portal - Agency Remote Access

Operational

GenWatch

Operational

Hiplink Paging

Operational

Internet - Countywide

Operational

Internet - Public Safety Network

Operational

LEADS - Law Enforcement Automated Data System - State System

Operational

Outdoor Warning Siren Activations

Operational

PRODUCTION Environment - CAD - Computer Aided Dispatch

Operational

PRODUCTION Environment - MDC - Mobile Data Computers

Operational

PRODUCTION Environment - JMS -Jail Management System

Operational

PRODUCTION Environment - Field OPS

Operational

PRODUCTION Environment - RMS Law - Records Management System

Operational

PRODUCTION Environment - RMS Fire - Records Management System - ESO

Operational

ProQA - Dispatch Pre-Arrival Instructions

Operational

Radio System

Operational

Remote Access - Beyond Trust (Bomgar)

Operational

Reporting - Report Server

Operational

Telecom Help Desk / Tickets / Work Orders

Operational

Telephone Systems

Operational

TEST Environment - CAD - Computer Aided Dispatch

Operational

TEST Environment - JMS -Jail Management System

Operational

TEST Environment - MDC - Mobile Data Computers

Operational

TEST Environment - RMS Law - Records Management System

Operational

TRAINING Environment - CAD - Computer Aided Dispatch

Operational

TRAINING Environment - MDC - Mobile Data Computers

Operational

TRAINING Environment - JMS -Jail Management System

Operational

TRAINING Environment - RMS Law - Records Management System

Operational

Tower Blackhawk

Planned Maintenance

Tower Goose

Operational

Tower Hatfield

Operational

Tower Lytle

Operational

Tower Manchester

Operational

Tower ODOT

Operational

Tower Snider

Operational

Tower Washington Twp

Operational

Tower Zoar

Operational

Test Only

Operational

Telecom Office

Operational

Weather Station - Franklin Twp.

Operational

Weather Station - Turtlecreek Twp.

Operational

Weather Station - Deerfield Twp.

Operational

Weather Station - Massie Twp.

Operational

Weather Station - Harlan Twp.

Partial Service Disruption

Todd Fork River Gauge on ST RT 123

Operational

Little Miami River Gauge on ST RT 48

Operational

External Services

Amazon Web Services

Azure

MS Office365

Status.io

History (Last 7 days)

WCTS: Beyond Trust PA and Remote Support MaintenancePlanned Maintenance

Description

Location: Warren County Technology Services Data Center Purpose: Beyond Trust updates Impact: Appliance updates may cause client disconnects. User Responsibility: Users must log out of and exit BeyondTrust Privileged Remote Access Consoles before maintenance window. For more details, please contact us at help@wcoh.net or +1-513-695-4357.


Components

Remote Access - Beyond Trust (Bomgar)



Schedule

April 24, 2026 06:00 - April 24, 2026 07:30 EDT
April 24, 2026 10:00 - April 24, 2026 11:30 UTC


April 24, 2026 07:14 EDT
April 24, 2026 11:14 UTC
UPDATE

Maintenance completed

April 24, 2026 06:00 EDT
April 24, 2026 10:00 UTC
UPDATE

Automatic Patching Starting
WCTS: Beyond Trust PA and Remote MaintenancePlanned Maintenance

Description

Location: Warren County Technology Services Data Center Purpose: BeyondTrust updates Impact: Appliance updates may cause client disconnects. User Responsibility: Users must log out of and exit BeyondTrust Privileged Remote Access Consoles before maintenance window. For more details, please contact us at help@wcoh.net or +1-513-695-4357.


Components

Remote Access - Beyond Trust (Bomgar)



Schedule

April 24, 2026 06:00 - April 24, 2026 07:15 EDT
April 24, 2026 10:00 - April 24, 2026 11:15 UTC


April 23, 2026 15:19 EDT
April 23, 2026 19:19 UTC
UPDATE

Need to recreate outage to account for automatic nature of the patch.
WCTS PatchesPlanned Maintenance

Description

Purpose: Patch and Infection Management process require system reboots. User Responsibility: User must be logged out of all Gateway application before the maintenance or they will be forced off. For more details, contact us at help@wcoh.net or +1-513-695-4357. Warren County Technology Services


Components

Credentials / Authentication, Portal - Agency Remote Access, GenWatch, Remote Access - Beyond Trust (Bomgar), Reporting - Report Server, Telecom Help Desk / Tickets / Work Orders, Telephone Systems



Schedule

April 22, 2026 17:00 - April 22, 2026 20:00 EDT
April 22, 2026 21:00 - April 23, 2026 00:00 UTC


April 23, 2026 06:57 EDT
April 23, 2026 10:57 UTC
UPDATE

Second Maintenance was scheduled by accident.
WCTS PatchesPlanned Maintenance

Description

Purpose: Patch and Infection Management process require system reboots. User Responsibility: User must be logged out of all Gateway application before the maintenance or they will be forced off. For more details, contact us at help@wcoh.net or +1-513-695-4357. Warren County Technology Services


Components

Credentials / Authentication, Portal - Agency Remote Access, GenWatch, Remote Access - Beyond Trust (Bomgar), Reporting - Report Server, Telecom Help Desk / Tickets / Work Orders, Telephone Systems



Schedule

April 22, 2026 17:00 - April 22, 2026 20:00 EDT
April 22, 2026 21:00 - April 23, 2026 00:00 UTC


April 22, 2026 19:36 EDT
April 22, 2026 23:36 UTC
UPDATE

Patching has completed

April 22, 2026 17:02 EDT
April 22, 2026 21:02 UTC
UPDATE

Purpose: Patch and Infection Management process require system reboots. User Responsibility: User must be logged out of all Gateway application before the maintenance or they will be forced off. For more details, contact us at help@wcoh.net or +1-513-695-4357. Warren County Technology Services
TEST and TRAIN RMS ENVIRONMENTSPlanned Maintenance

Description

Central Square will be installing patches to upgrade version 25 of the TESTRMS and TRAINRMS. Users will need to log out of those environments during this time. Thank you


Components

TEST Environment - RMS Law - Records Management System, TRAINING Environment - RMS Law - Records Management System



Schedule

April 22, 2026 13:00 - April 22, 2026 16:00 EDT
April 22, 2026 17:00 - April 22, 2026 20:00 UTC


April 22, 2026 16:23 EDT
April 22, 2026 20:23 UTC
UPDATE

Patch has been installed.

April 22, 2026 16:15 EDT
April 22, 2026 20:15 UTC
UPDATE

Central Square is still working on the patch install. Test and Train will be unavailable until further this evening.

April 22, 2026 13:05 EDT
April 22, 2026 17:05 UTC
UPDATE

Maintenance has started on the Test and Train environments.
Production RMS IssuesPartial Service Disruption

Incident Status

Partial Service Disruption


Components

PRODUCTION Environment - RMS Law - Records Management System




April 22, 2026 11:06 EDT
April 22, 2026 15:06 UTC
RESOLVED

Central Square has resolved the issues with Queues and Workflows. If you have any issues please send a help ticket. Thank you

April 22, 2026 10:13 EDT
April 22, 2026 14:13 UTC
INVESTIGATING

Contacting Central Square for issues with Queues and Workflows. You will have some disruption in service.
CentralSquare PRODUCTION and TRAINING CAD, Mobile, RMS and Jail PatchingPlanned Maintenance

Description

Location: Warren County Technology Services Data Center Purpose: The patch and Infection Management process requires system reboots Impact: PRODUCTION and TRAINING ENVIRONMENTS Central Square servers will have limited availability with no guarantee of data entered being saved. Save your data and log out prior to the outage start time. User Responsibility: Users must log out of CAD, Mobile, RMS, & Jail. Systems will be inaccessible and will lose interface connections throughout the outage. Published CS Desktops and Applications will be intermittent if not disconnected completely. For more details, please contact us at help@wcoh.net or +1-513-695-4357.


Components

AVD - Automated Voice Dispatch ECC, CAD to CAD, Hiplink Paging, PRODUCTION Environment - CAD - Computer Aided Dispatch, PRODUCTION Environment - MDC - Mobile Data Computers, PRODUCTION Environment - JMS -Jail Management System, PRODUCTION Environment - Field OPS, PRODUCTION Environment - RMS Law - Records Management System, PRODUCTION Environment - RMS Fire - Records Management System - ESO, ProQA - Dispatch Pre-Arrival Instructions, TRAINING Environment - CAD - Computer Aided Dispatch, TRAINING Environment - MDC - Mobile Data Computers, TRAINING Environment - JMS -Jail Management System, TRAINING Environment - RMS Law - Records Management System



Schedule

April 22, 2026 05:00 - April 22, 2026 08:00 EDT
April 22, 2026 09:00 - April 22, 2026 12:00 UTC


April 22, 2026 08:42 EDT
April 22, 2026 12:42 UTC
UPDATE

Maintenance completed

April 22, 2026 08:02 EDT
April 22, 2026 12:02 UTC
UPDATE

Patching maintenance will be done shortly. Expected to be completed around 8:15am.

April 22, 2026 05:00 EDT
April 22, 2026 09:00 UTC
UPDATE

CS Maintenance has started for both Production and Train environments.
Panic Button System RebootPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Campus Panic Buttons




April 21, 2026 15:56 EDT
April 21, 2026 19:56 UTC
RESOLVED

Buttons that were not working are back to being functional

April 21, 2026 13:58 EDT
April 21, 2026 17:58 UTC
INVESTIGATING

300 Silver Street buttons will be out of service. System will be rebooted several times.
Tutrlecreek Weather StationService Disruption

Incident Status

Service Disruption


Components

Weather Station - Turtlecreek Twp.




April 21, 2026 11:39 EDT
April 21, 2026 15:39 UTC
RESOLVED

Station is back to normal operation

April 21, 2026 11:16 EDT
April 21, 2026 15:16 UTC
INVESTIGATING

Service Disruption